This message is to be delivered during an urgent medical phone call to a patient’s loved one. The tone and pacing are critical. How the Voice Should Sound: • Speak slowly, clearly, and calmly. • Maintain a professional, steady, and controlled tone throughout the call. • Sound serious and compassionate, never casual or rushed. Pacing & Pauses: • Pause briefly after each major point. • Use slightly longer pauses after important phrases such as: • “cardiac arrest” • “emergency surgery” • “coma” Tone Control: • Keep the voice firm but gentle. • Do not raise your voice. • Let the seriousness come from the words, not volume or emotion. Delivery Style: • Do not sound like you are reading a script. • Speak as if you are talking directly to one person on the phone. • Use natural speech, but remain formal and respectful. Emphasis Guidance: • When sharing positive updates (e.g., “the surgery was successful”), slightly soften the tone. • When sharing critical information (e.g., “he is currently in a coma”), slow down and lower the voice slightly.