HOTEL PHONE RESERVATION SCRIPT FRONT DESK GOOD MORNING! THANK YOU FOR CALLING MAX HOTEL THIS IS JUSTINE SPEAKING. HOW MAY assist YOU? GUEST: GOOD MORNING I'd LIKE TO RESERVE ROOM FOR THE WEEKEND, CHECK IN AT AFTERNOON AND STAYING FOR 3 DAY'S FRONT DESK: OKAY SIR! MAY I HAVE YOUR FULL NAME PLEASE? GUEST Ah! SURE IT'S ALBERT FRONT DESK! THANK YOU, MR. ALBERT, TO CONFIRMS THAT in phonetic alphabet A-ALPHA L LIMA B-BRAVO E-ECHO R- ROMEO T-TANGO THIS IS CORRECT? GUEST: YES thats correct FRONT DESK: SIR since YOU GONNA CHECK IN AT NOON WHAT WOULD BE DATE IT BE? GUEST! JUST DECEMBER 6-8 FRONT DECK! HOW MANY PEOPLE WILL BE STAYING FoR GUEST: TWO ADULTS, PLEASE. FRONT DESK WE HAVE DELUXE ROOP SIR AVAILABLE AT 4,999 PER NIGHT WITH FREE FOOD BREAKFAST, lunch AND DINNER. WOULD YOU WANT TO CONFIRM THIS RESERVATION SIR. GUEST: OKAY THAT'S GOOD, I CONFIRM THIS RESERVATION AND I'D LIKE THE ROOM IS NON SMOKING FRONT DESK: OKAY SIR, We will MAKE SURE ABOUT THAT Guest THANK YOU FRONT DESK: WOULD YOU LIKE SIR TO PREFER THE PAYMENT TODAY? OR UPON YOU STAY? GUEST! I WOULD LIKE TO PAY TODAY PLEASE FRONT DESK! OKAY SIR GUEST THANK YOU FRONT DESK! YOU'RE WELCOME SIR, HAVE A NICE DAY