Hi, my name is [Your Name], and I'm really happy to introduce myself. I'm 26 years old and I’m from Bogotá, Colombia I’m living at tintal, kennedy. In my free time, I really enjoy listening to music, playing soccer with friends, and reading—especially about science, art, or even a bit of politics and technology. I’ve worked in customer service and sales roles for about two years, It was over the phone and through chat. I'm passionate about helping people and always looking to learn new things. Provided technical and customer support across multiple channels (chat, phone, and email) for the Robinhood app, assisting U.S.-based clients with both individual (B2C) and business-related (B2B) inquiries. Resolved inquiries related to app functionality, account creation requirements, transaction processes (such as deposits, withdrawals, and payment methods), and general troubleshooting. Delivered support regarding data privacy, ensuring the protection and security of personal and financial information in compliance with industry standards. Guided users through subscription management, detailed promotion explanations, and account-level adjustments to enhance the customer experience. Offered personalized assistance while maintaining a customer-first approach, ensuring clarity, patience, and professionalism in every interaction. Collaborated with internal teams to escalate complex technical issues, contributing to continuous product improvement and customer satisfaction