“Hi, this is Linda calling from Neighborhood Pharmacy in California. May I please speak with Margarita Guido?” "I'm reaching out because your Medi-Cal plan now covers over-the-counter health products at no cost to you. We're sending out a COVID and Flu Care Package with items to help with fever, headache, chest congestion, and more, Okay. perfect, so ensure we have your correct information on file, could you please verify a few details for me? can you please confirm your full name? “good, And your date of birth? “Good, what’s your current address? “Fine, And finally, what is your phone number?” "I just need to verify a few details to make sure we send everything to the right place okay. "Great! Based on your symptoms, we’ll include items like acetaminophen, Vitamen C, vitamin D, electrolyte solution, and COVID tests everything is fully covered by Medi-Cal. The more symptoms you have, the more items we can send. Have you been experiencing any of the following? Fever? Headache? Chest Congestion? Any other cold or flu symptoms? All right. And Do you have any allergies? "Great! To confirm your authorization, you do authorize Apothecary Pharmacy in Los Angeles to fill these items for you. Again, they will be no cost to you. no problem – your no-cost health box will be on its way shortly. Thank you and have a great