Madapi
由 laestrellafugaz✅ Plan Objective: Ensure the continuity of Zona Digital’s cloud storage service in the face of incidents, technical failures, or emergencies, minimizing risks and client impact. ✅ Scope: • Applies to all Zona Digital services: data storage, user management, and technical support. • Covered areas: cloud storage, data security, access management, file synchronization, and disaster recovery. • Dependent areas: customer support, data analysis, and collaboration platforms. ✅ Actions: • Establish protocols for responding to incidents, recovering services, and communicating with clients. ✅ Recovery Objectives: • Quickly restore service availability. • Protect data integrity and ensure full recovery. • Maintain service continuity and client trust. • Define the maximum acceptable downtime before the disruption affects business operations. • Set the maximum tolerable data loss interval since the last backup, ensuring business processes remain unaffected. ✅ Initial Recovery Strategy: Immediate actions after identifying an incident: • Incident Identification and Evaluation: Determine what happened, which systems are affected, and how severe it is. • Recovery Team Activation: Notify the recovery team, bring them together in a command center, and coordinate efforts. • Incident Containment: Limit the impact on systems and data; temporarily disable critical components if needed. • Immediate Communication: Inform clients and stakeholders about the situation and provide regular updates. • Critical Services Recovery: Prioritize restoring key services using backups and redundant systems to reduce downtime.